After years of complaints, Apple launches MacBook Pro video repair program

Apple today launched a program for MacBook Execs so that it will repair, free of price, a few laptops with distorted or no video.

Study subsequent: Present day Apple product recalls and unfastened repair programmes
The deal, which Apple referred to as a “repair extension program,” may also placed an give up to years of court cases from MacBook Pro owners approximately flaky video, scrambled or black monitors, and sudden reboots. The lawsuits have generated as a minimum two federal lawsuits and an expansive campaign on Alternate.Org petitioning CEO Tim Cook to make matters right.

The affected notebooks have been 15- and 17-in. MacBook Pros made in 2011, and 15-in. Retina-geared up MacBook Pros made from mid-2012 to early 2013, Apple stated in a help report. The machines were offered among February 2011 and December 2013.
Customers can check if their MacBook Pro falls within those spans by way of the use of a device that requires the notebook’s serial number, which may be found by using deciding on “about This Mac” from the Apple menu at the pinnacle of the display.

The program kicks off nowadays in the U.S. And Canada, and will start Feb. 27 in other countries. The extended repairs may be to be had to eligible proprietors until Feb. 27, 2016, or three years from the device’s date of sale, whichever is later.

Apple will be doing the maintenance at its retail outlets and through legal service providers. Customers can also ship their MacBook Professionals to Apple, with an expected five-to-seven-day wait among the notebook arriving at a repair center and its return.

Refunds can be issued to Clients who had previously paid for upkeep to their video-crippled MacBook Pros.


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complaints of sub-popular — in some cases, very sub-fashionable — video on MacBook Seasoned notebooks hark lower back to 2011 on Apple’s own guide discussion board, wherein scores of threads include reports of video troubles. The most huge of these threads presently tallies 12,000 messages and has been viewed more than 4 million times by customers.

Apple has faced at least two federal lawsuits — each of which sought class-action repute — over the shoddy MacBook Pro video. One fit, filed in March 2013, was disregarded overdue last yr, but in January 2015 the plaintiff submitted a word to enchantment.

The greater current lawsuit changed into filed in October 2014, also in a California federal court. That case is ongoing.

An irate MacBook owner also released a campaign on Alternate.Org, an internet petition internet site, that has accrued over 38,000 virtual signatures.

“Every body who bought a MacBook Pro spent a big top class … And did no longer anticipate to have a manufacturing defect,” wrote Australian Raj Dsouza, who started out the campaign in past due 2013. “This difficulty had made a 2,500$ investment a bit of junk in 2 years. We do now not purchase Apple products with this in mind.”

In an update to the petition today, Dsouza was positive approximately the brand new restore software. “Although this step is just repair and not a replacement, it is step one of acknowledging that there may be a problem,” Dsouza stated. “We’re very close to [an] cease of 2011 MacBook Pro problems.”